Common questions
Pricing, insurance, preparing your vehicle and European journeys.
How is the price worked out?
Every quote is based on the distance, the type and size of vehicle, whether it runs, and how flexible your dates are. European journeys also include ferry or tunnel crossings and tolls. You get a clear price before anything is booked. [[Optional: add typical example prices, e.g. London to Manchester from £X]]
Is my vehicle insured while you're moving it?
Yes. Vehicles are covered by goods-in-transit insurance up to £[[AMOUNT]] per vehicle from the moment they are loaded until they are unloaded at the destination. If your vehicle is worth more than this, tell us when you ask for a quote.
Will someone else drive or handle my vehicle?
No. Secure Vehicle Transport is an owner-driver service. The same person collects, transports and delivers your vehicle, and it is never passed to a subcontractor.
How much notice do you need?
[[Your typical lead time, e.g. "Most UK journeys can be booked within a week; European journeys usually need two to three weeks."]] If you need something sooner, call us and we will tell you straight away whether it is possible.
Can you move a car that doesn't run?
Often, yes. We can load non-running vehicles that still roll and steer [[using a winch — confirm or edit]]. Vehicles that do not roll or steer need to be discussed first, so please mention this on the quote form.
What do I need to do before collection?
Remove personal belongings and any valuables, make sure there is only a small amount of fuel or charge, and let us know about any leaks, faults or alarms. Someone needs to be present at collection and delivery to hand over and receive the keys.
Do you record the vehicle's condition?
[[Confirm your process, e.g. "Yes. We walk round the vehicle with you at collection, take dated photos, and do the same again at delivery."]]
Do you transport to and from Europe?
Yes, in both directions. For European journeys you are responsible for any customs paperwork, import duties, VAT and registration in the destination country. We will tell you what documents need to travel with the vehicle.
How do I pay?
[[Your payment terms, e.g. "A deposit of X% secures the booking, with the balance due on delivery by bank transfer."]]
Can't find your answer? Call 07966 512529 or email us.